Refund Policy

 

Refund Policy

Cancellation

We accept order cancellations before the product has been shipped or produced.

If you cancel your order during this time, you will receive a full refund.

Once the product has been shipped, we are unable to cancel the order.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in the original packaging

  • A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

Customers are responsible for the return shipping costs.
We do not charge any restocking fees.

To receive the return address, please contact us at:
info@mybruhswash.com

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item.

We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically applied to your original method of payment within several business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (it may take some time before the refund is officially posted)

  3. Contact your bank (processing times can vary)

If you have completed all of these steps and still have not received your refund, please contact us at:
info@mybruhswash.com